Effective Date: [01-12-2024] 

Welcome to Dubkii India Culture Center Private Limited (“Dubkii India”). This Shipping and Delivery Policy outlines the terms related to the delivery of our services and materials, ensuring transparency and clarity for our users. 

  1. Scope of Shipping and Delivery

At Dubkii India, our offerings are primarily service based, including: 

  • Online and on-campus language courses. 
  • Cultural programs and guided experiences. 
  • Accommodations and volunteering opportunities. 
    Although we do not ship physical goods, this policy governs the delivery of digital materials, service confirmations, and any other information related to our services. 
  1. Service Delivery Process

2.1 Online Courses 

  • Access credentials and study materials for online language programs will be delivered to the email address provided during registration. 
  • Materials may include digital PDFs, video content, or access to an online learning platform. 

2.2 On-Campus Services 

  • Confirmation for on-campus courses, accommodation arrangements, and schedules will be delivered via email at least two weeks before the start date or as soon as the course is registered and paid successfully. The availability is subjective. 

2.3 Cultural Programs and Experiences 

  • Program details, including itineraries, will be communicated via email or phone at least one week in advance or as soon as the interest is shown by the participant subject to availability. 
  1. Delivery Timelines
  • Online Course Materials: Delivered within 24 hours after successful payment confirmation. 
  • On-Campus Course and Accommodation Details: Provided within 3 business days after successful enrollment. 
  • Cultural Programs Itineraries: Shared 7 days prior to the program’s commencement. 
  1. Modes of Delivery
  • All communications, including service confirmations and material delivery, will be conducted through email, WhatsApp, or other official channels provided during registration. 
  • Please ensure the contact details provided at the time of registration are accurate to avoid delays in receiving important information. 
  1. Delivery Issues

If you experience any delays or fail to receive the necessary materials or confirmations, please contact us immediately at: 

  1. Changes to Delivery

Dubkii India reserves the right to modify or delay delivery schedules in cases of unforeseen circumstances such as technical issues or external factors. Users will be informed promptly of any changes.